Mustela - Baby Skincare & Bath Time Essentials

Refund and Return Policy

You may return or exchange your item within 30 days of the original purchase date if the following conditions are met:

• The original receipt is provided;

• The item(s) are new, unopened, and in original packaging;

• The return is requested within 30 days of purchase;

• Gift items must include a gift receipt. Refunds for gifts will be issued as a MacroBaby gift card.

Non-Returnable Items

Please note that the following items cannot be returned or exchanged:

• Clearance items (all sales final)

• “As-is” items

• Black Friday deals (all sales final)

• Floor models

• Consumables (e.g., food, drinks, batteries)

• Damaged, used, or abused items

• Items missing accessories or packaging

• Opened products

• Breast pumps

• Nursing bras

• Intimate apparel (e.g., panties, shape-wear, or garments worn below the waist)

• Lotions, shampoos, and other personal care items

• Swimwear

• Christening outfits

• Halloween costumes

• Products shipped outside the United States

Shipping Charges on Returns & Exchanges

• Shipping, delivery, and packaging fees are non-refundable.

• Additional shipping charges may apply for replacement items, unless the return is due to a defective product.

• Pre-paid return shipping labels are not provided by MacroBaby; customers are responsible for return shipping costs unless the item is defective.

• In the case of exchanges for the same item, the replacement will be shipped following our return policy terms.

In-Store Returns

Products purchased online must be returned by mail and cannot be returned in-store at MacroBaby retail or outlet locations at this time.

Gift Cards

All gift card purchases are final sale and cannot be redeemed for cash.

Return Instructions

Before returning any items, please contact our Customer Service team to ensure your return is properly authorized and processed.

Refund Method

Refunds will generally be issued in the original form of payment.
MacroBaby reserves the right to deny any return that does not meet policy requirements.

⚠️ If the item is missing original packaging or shows signs of use, a 20% restocking fee will be deducted from the refund.

Manufacturer's Warranty

Once a product is opened or used, any issues must be handled directly with the manufacturer as required by law. Please retain your receipt and contact the manufacturer for warranty support.